I designed several modules of this online course for young entry-level hospitality employees around the world. I began the development of each module for this course with a review of lesson plans provided by the client. Given the global audience of young employees in the hospitality industry, my team decided to propose an immersive, gamified approach. Each module would be set in a fictional hotel, each in a different, exotic location. For instance, the modules I designed were set in an underwater hotel, desert oasis, and ultra high rise luxury hotel.
To build on this immersive, gamified approach, I designed a custom branching scenario in which the learner's response to customer, team member, and supervisor questions determines the feedback they receive. I built a scoring meter to visually track learner progress and encourage the learner to improve or keep going.